Frequently Asked Questions
Everything you need to know about your sustainable lifestyle essentials.
How do I clean and care for my frank green products?
Most of our products are dishwasher safe for easy cleaning. However, we recommend hand washing the vacuum-insulated stainless steel bases to preserve the finish and thermal performance. Always refer to the specific care instructions included with your item.
Are your products BPA-free and eco-friendly?
Yes, all frank green products are 100% BPA-free, FDA and EU approved food-grade safe. Our mission is to eliminate single-use plastics by providing durable, reusable alternatives that last a lifetime.
What is your return policy?
We offer a 14-day return policy for unused and unopened items in their original packaging. Please note that personalized or monogrammed products are final sale and cannot be returned unless faulty.
Do you offer international shipping?
We certainly do! We ship our sustainable home and lifestyle goods worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Can I replace individual parts of my bottle or cup?
Absolutely. At frank green, we believe in longevity. You can purchase replacement lids, buttons, straws, and seals separately on our website to ensure your product stays in use for years to come.
How long will my drinks stay hot or cold?
Our triple-walled vacuum-insulated range is designed to keep your beverages hot or cold for hours. Performance varies by size, but most bottles keep liquids cold for up to 24 hours and hot for up to 12 hours.